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Emergency Repairs

We have an out of hours emergency repairs service, which is handled by our partner Galw Gofal on 0300 123 30 91.  Examples of emergency repairs include:

  • Gas leaks
  • Bare electrical wiring
  • Overflowing sewage
  • Broken external doors leaving a property unsecured
  • Burst pipes, severe leaks
  • No heating in severe weather
  • No hot water

Urgent repairs are those which affect the security of your home. This should be completed as soon as possible but must be completed within 5 working days.

Gas Leaks

If you smell gas:

  • Open all the windows and doors to ventilate your property
  • Switch off the appliance
  • Phone the National Gas emergency helpline immediately on 0800 777 999
  • If you can, turn off the gas supply at the mains
  • Contact the customer service centre
  • DO NOT use any electrical switches or naked flames

Burst Pipes

  • Turn off the mains water supply – there is usually a stopcock underneath your sink
  • If the water is near any electrical switches then turn off the electricity at the consumer unit
  • Switch off the immersion or the central heating system
  • Turn on all taps to drain the water from the system
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