At PenAlyn we are committed to providing excellent customer service. We have 'Customer Care Commitments', which outlines guiding principles, designed to help us respond to your needs; some of the points covered in our Customer Care Commitments are:
- Make safe all emergency repairs within 24 hours
- Operate an ‘out of hours’ emergency telephone system
- Complete 95% of urgent repairs within 5 working days
- Complete 100% of routine repairs within 28 working days
- Post-inspect 10% of repairs to ensure quality.
- Consult with tenants/residents prior to the start of any major improvement works
We understand the importance of working to a deadline, and we are dedicated to ensuring we honour our timescales and deadlines wherever possible. Keeping you informed and engaged at every stage of the process.
We recognise the importance of our staff in providing a quality service. To ensure that they have the necessary knowledge and skills, we invest heavily in annual training and personal development to ensure the best possible service.