Emergency Repairs

We have an out of hours emergency repairs service, which is handled by our partner Galw Gofal on 0300 123 30 91.  Examples of emergency repairs include:

• Gas leaks
• Bare electrical wiring
• Overflowing sewage
• Broken external doors leaving a property unsecured
• Burst pipes, severe leaks
• No heating in severe weather
• No hot water

Urgent repairs are those which affect the security of your home. This should be completed as soon as possible but must be completed within 5 working days.

Gas Leaks

If you smell gas:

• Open all the windows and doors to ventilate your property
• Switch off the appliance
• Phone the National Gas emergency helpline immediately on 0800 777 999
• If you can, turn off the gas supply at the mains
• Contact the customer service centre
• DO NOT use any electrical switches or naked flames

Burst Pipes

• Turn off the mains water supply – there is usually a stopcock underneath your sink
• If the water is near any electrical switches then turn off the electricity at the consumer unit
• Switch off the immersion or the central heating system
• Turn on all taps to drain the water from the system