Emergency Repairs
We have an out of hours emergency repairs service, which is handled by our partner Galw Gofal on 0300 123 30 91. Examples of emergency repairs include:
- Gas leaks
- Bare electrical wiring
- Overflowing sewage
- Broken external doors leaving a property unsecured
- Burst pipes, severe leaks
- No heating in severe weather
- No hot water
Urgent repairs are those which affect the security of your home. This should be completed as soon as possible but must be completed within 5 working days.
Gas Leaks
If you smell gas:
- Open all the windows and doors to ventilate your property
- Switch off the appliance
- Phone the National Gas emergency helpline immediately on 0800 777 999
- If you can, turn off the gas supply at the mains
- Contact the customer service centre
- DO NOT use any electrical switches or naked flames
Burst Pipes
- Turn off the mains water supply – there is usually a stopcock underneath your sink
- If the water is near any electrical switches then turn off the electricity at the consumer unit
- Switch off the immersion or the central heating system
- Turn on all taps to drain the water from the system